When navigation ends at a loading dock, locked gate, or rear property line, the street address may be correct while the arrival pin or road connection is wrong. Fix the immediate trip by targeting a verified entrance, then report the underlying map problem separately.
Confirm which part is wrong
| Symptom | Likely problem |
|---|---|
| Search result is in the wrong city | Wrong business branch or duplicate listing |
| Pin is centered on a large building | No entrance-specific arrival point |
| Pin is correct but final road is wrong | Incorrect access road or turn connection |
| Visitors reach a staff or delivery gate | Entrance labeling or destination instructions are incomplete |
Find the correct public entrance
- Check the destination's official website, appointment message, ticket, or visitor instructions.
- Look for a named gate, terminal, parking garage, visitor center, or drop-off area.
- Confirm that the approach uses a public road and permits your vehicle.
- Call the destination when access is time-sensitive or ambiguous.
Satellite imagery can help explain the layout, but imagery can be old and does not establish public access. Signs and current instructions at the property take priority.
Route to the entrance rather than the property
Search for the named parking facility or entrance first. If it is not listed, drop a pin on the public entrance lane and preview the final turns. Save that pin with a descriptive label such as “West visitor entrance” instead of changing the property's street address.
Share enough arrival context
Send the entrance pin together with one short instruction: the road to use, visible entrance name, and any gate or parking requirement. A coordinate by itself is hard to verify; an address by itself may return the original bad arrival point.
Correct the map for future trips
Report the problem as a wrong pin, incorrect direction, or road-access error—whichever describes it precisely. Google and Apple may use separate forms for place details and road geometry. Include the correct entrance and approach road, but do not mark a staff-only or emergency-only access point as the public entrance.
Arrival-pin check
- Correct branch and city confirmed.
- Public entrance verified from an official source.
- Final approach reviewed for gates and turn restrictions.
- Pin labeled with the entrance purpose.
- Map correction submitted after the trip if needed.
Related guidance
Reviewed July 19, 2026. Never enter a restricted road or gate solely because a pin appears beyond it.